← E-Commerce solutions
Customer Support Agent
Every ticket answered. Every hour covered.
One agent across your support inbox and e-shop chat widget. It answers order, product, delivery and returns questions, then hands edge cases to your team with context.
What it does
Clear the repetitive queue without lowering the standard.
Email ticket resolution
Reads, categorises and resolves common tickets in your brand voice.
E-shop chat widget
Answers product and policy questions while the customer is still ready to buy.
Human escalation
Routes refunds, exceptions and sensitive cases with the full conversation attached.
Live calculator
Estimated monthly workload removed
Draft estimate using a 72% automation rate. Replace with audited inputs before purchase.
€0estimated monthly support capacity recovered
Employee vs AI employee
Same queue. Different operating model.
| Output | Support employee | AI Support Agent |
|---|---|---|
| Coverage | Scheduled shifts | 24/7/365 |
| First response | Minutes to hours | Seconds |
| Parallel conversations | Limited | Scales with demand |
| Consistency | Varies by rep and workload | Policy-controlled |
| Escalation | Manual handoff | Automatic with context |
Draft setup
Implementation
From €2,500
Inbox, knowledge base, e-shop chat, tone training, escalation rules and launch.
Draft monthly
Managed operation
From €750/month
Monitoring, tuning, reporting and agreed usage. Final pricing follows a volume audit.
FAQ
Before you put it in front of customers.
It answers from approved product, order and policy data. Low-confidence or exceptional cases go to a human.
The draft scope removes repetitive volume. Your team keeps complex, sensitive and discretionary cases.
Usually yes. The audit confirms the exact inbox, helpdesk, store and data connections before build.
Live test
Bring five real tickets.
Book a session and we will map how the agent should answer, escalate and report on them.